Shipping policy
Shipping Information
At Trozk, we aim to provide reliable and efficient shipping to ensure your order arrives safely and on time.
Email for Inquiries: hi@trozk.com
Order Processing Time
- All orders are processed within 1-3 business days.
- Orders are not processed or shipped on weekends or holidays.
United States
Estimated Delivery Time:
- 2–5 business days (from local warehouse)
- 7–10 business days if the item is not available locally
International Shipping
Estimated Delivery Time:
-
Delivery Time: 7-15 business days
Delivery times may vary depending on destination.
Tracking Information
- Once your order is shipped, you will receive an email notification with tracking information.
- You can track your order using the tracking number provided in the email.
Customs, Duties, and Taxes
- In most cases, no additional customs duties or taxes are required, and the amount you pay at checkout is the final price.
- However, for certain countries with stricter import policies, additional fees may occasionally apply. If any high or unexpected charges occur, please contact us in advance and we will help resolve the issue.
Shipping Address
- Please ensure that the shipping address provided during checkout is accurate and complete.
- Trozk is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Delays
- Delivery times are estimated and may vary due to factors beyond our control, such as weather conditions, customs delays, peak seasons and high shipping volume, or carrier issues.
- If there is a significant delay in the shipment of your order, we will contact you via email.
Contact Us
If you have any questions or concerns regarding your order or our shipping policy, please contact us at hi@trozk.com. Our customer service team is here to assist you.
Thank you for shopping with Trozk!